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Frequently asked questions

Do you have a question about your favourite magazine? Use the links below to find out more information about Simply Crochet, Simply Knitting and The Knitter.

If you have a question about your subscription, please visit our subscriptions FAQ page or you can contact our subscriptions team.

Simply Crochet magazine

Struggling with a pattern? Missing a subscription issue? Want to read Simply Crochet on your iPad, phone or computer? You’ll find answers to all our most common enquiries here…

I have a problem with my subscription

Unfortunately on the Simply Yarn team and Simply Crochet editorial team we have no access to subscribers’ details. To get your query resolved please contact our subscriptions bureau by phone or email.  You can contact our customer service team here or by phone on 03330 162 143 (UK), 888.941.5623 (US) or +44(0)1604 973748 (International)

You can find the answers to many subscriptions questions on our FAQ page which can be found here – including when your latest issue was mailed. 

I think there’s an error in a pattern from Simply Crochet…

You can check our database of known errata here. They’re listed by issue, working backwards from the most recent issue.

If the pattern you’re using isn’t listed, or the problem you’ve found isn’t already listed under that issue, you can contact us by emailing simplycrochet@ourmedia.co.uk.

Errata queries are usually checked and responded to as soon as possible, but some occasionally need further investigation. If this is the case we will usually have a response within 4 working days which allows us time to check through a pattern and correct any errors.

To help us with your query please include the following: Issue number, pattern name, the size you are making (if applicable), the yarn you are using.

Please describe what you are having trouble with, and preferably include a contact number as it can sometimes be easier to talk a query through.

Do you provide digital issues of Simply Crochet?

Yes, you can enjoy Simply Crochet on our app, available for both Apple and Android devices. You can also access the magazine through several of our trusted partners, including Readly, Zinio, Pocketmags, Amazon Kindle Unlimited, Apple News, Flipster, Magzter, and PressReader. You can also download it in PDF format from the Gathered Shop.

When are the issues available in shops overseas?

The speed of delivery depends on the various organisations involved in transportation, but as a guide, the issues will be on sale:

  • Europe: 1-2 weeks after the UK date
  • East coast of the USA: 4 weeks after the UK date
  • West coast of the USA: 5 weeks after the UK date
  • Australia: 6 weeks after the UK date

Don’t forget – if you don’t want to wait for your magazine, you can download a digital edition straightaway. See above for details.

How long do subscription copies take to arrive overseas?

For information on when your latest copy was posted and expected delivery timeframe please visit our Subscriber FAQs here

For any subscription queries please contact our Subscriptions Customer Service team here or by phone on 03330 162 139 (UK), 888.941.5623 (US) or +44(0)1604 973748 (International).

The latest issue is already on sale, but I haven’t received my subscriber’s print copy in the post…

Please visit our Subscriptions FAQs  here for information on when your copy was mailed and expected delivery. 

If you need a replacement copy, please leave at least 7 days after the issue mailing date before contacting our Subscriptions Customer Service team here or by phone on 03330 162 139 (UK), 888.941.5623 (US) or  +44(0)1604 973748 (International).

The latest issue is already on sale, but I haven’t received my digital subscription copy…

If you subscribe to a digital edition of the magazine and you can’t download the latest issue after the on-sale date, please see our FAQs here, which includes common fixes such as reinstalling apps and restoring purchases.  

Where can I buy a back issue?

You can buy back issues here. We generally have the last six issues available, but if the issue you’d like is out of stock in print, you can also follow the links to purchase a digital edition: 

How do I change my name and/or address details for my subscription, or check how many issues are left in my subscription?

If you log into your account you can update your details, and check how long you have remaining on your subscription. 

You’ll need your subscription number – the 10-digit number that can be found on your welcome email or letter at the beginning of your subscription. Your subscriber number is also printed on the address label that comes with your magazine each month. 

Any change of address is effective immediately, but the next available issue may still sent to your old address if the address labels have already been processed. 
If you have any problems finding or using your subscription number, please contact our customer service team via the contact form here or by phone on 03330 162 139 (UK), 888-941-5623 (US) or +44(0)1604 973748 (International) 

I’m interested in designing for Simply Crochet, how do I apply?

We’re always on the lookout for new crochet designers! If you think you’ve got what it takes, please send us an email with a few examples/links of your work to simplycrochet@ourmedia.co.uk 

Simply Knitting FAQ

Everything you need to know about Simply Knitting magazine! We’ve answered some of the most frequently asked questions about Simply Knitting here. If you have an urgent query that we’ve missed out please get in touch with us at simplyknitting@ourmedia.co.uk.

What is Simply Knitting?

Simply Knitting is the UK’s best-selling knitting magazine. Each issue is packed full of creative ideas and is guaranteed to have something to delight every reader whatever their knitting ability. Inside you’ll find a wide range of fantastic patterns including stylish garments for all the family, creative knits for the home, fashionable accessories to wear and adorable toy patterns.

In addition to the fabulous patterns, each value-packed issue also includes easy-to-follow technical help, enjoyable brainteaser puzzles, exciting news from the knitting world plus a fantastic gift to enhance the knitting experience. Simply Knitting is the must-buy knitting magazine for anyone who loves to knit. 

How often does Simply Knitting come out?

Simply Knitting comes out every four weeks, so there are 13 issues a year. 

Where can I buy Simply Knitting?

Simply Knitting is sold, in the UK, in independent newsagents, and larger branches of Tesco, Morrisons, Sainsbury and Waitrose.  If you can’t find a copy in-store you can order single issues from our subscriptions website and digital issues here. 

Where to buy Simply Knitting worldwide

We also ship Simply Knitting to newsstands around the world. Click here for a full list of our stockists. If we don’t supply newsstands directly where you are, you can still buy recent single issues online. 

How can I subscribe to Simply Knitting?

You can find our latest subscription offers here. 

How can I get a back issue of Simply Knitting?

You can see the back issues we have in stock on our subscriptions website here. We keep the last six issues in stock. 

How can I get a digital copy of Simply Knitting?

Our digital editions are available through Apple Newsstand (for iOS devices), Google Play Newsstand (for Android devices and the Google Chrome browser) and Zinio PDF reader. 

How can I get an old Alan Dart pattern?

Alan has made some of his older designs available to purchase as downloadable PDFs from his website. 

Patterns for licensed characters such as Shaun the Sheep or Muffin the Mule will not be available as the characters are owned by other companies, not by Alan or Simply Knitting. 

My subscription copy is late, what should I do?

If your subscription copy has not arrived, you can contact our Subscriptions Customer Service team and we’ll confirm when your copy was dispatched, check your address is up to date and organise a replacement copy if available. You can manage your address changes and see when your next issue is due in the My Account area of ourmediashop.com. 

My subscription copy arrived damaged, can you replace it?

If your subscription copy has arrived damaged you can contact our Subscriptions Customer Service team here to organise a replacement copy if available. 

The gift with my subscription copy is faulty, can you replace it?

Please contact our Subscriptions Customer Service team here and our customer service team will happily help with your query. 

I have a query about my subscription, who should I contact?

You can find answers to all frequently asked questions on our magazine subscriptions here. 

To contact our subscriptions customer service team just click here and they will be happy to help with your query. 

I don't want to shop online. Can you give me a phone number for a shop?

Where we have telephone numbers for businesses, we print them. However, some small businesses do not accept phone calls, and in those cases we do not print and cannot provide a number. 

Where should I send press releases to?

Email us at simplyknitting@ourmedia.co.uk. 

Can I book an advert in Simply Knitting?

Yes! Call our advertising team on 0117 300 8650 or email Media Sales Executive Rachael Hawkins at rachael.hawkins@ourmedia.co.uk 

I’ve written a feature/review/news story. Can you print it?

Please email your CV to simplyknitting@ourmedia.co.uk, with samples of your previous work and a pitch for the feature/review/news story you’d like to write for us. 

How do I get a job on Simply Knitting?

You can find all the latest job opportunities via our parent company’s website, Our Media. 

Can I send you a pattern I’ve designed?

If you are interested in getting on to our submissions mailing list for your designs to be considered for publication, please email simplyknitting@ourmedia.co.uk with your CV and examples of your previous design work. 

I would like to offer you an item for review. How can I do this?

Email simplyknitting@ourmedia.co.uk with details. 

I’m organising a charity event/workshop/club. How can I get it mentioned in Simply Knitting?

Send us the details at simplyknitting@ourmedia.co.uk, but please be aware that we receive a high volume of requests for coverage and don’t have space in the magazine to feature all of them. 

I’m looking for a pattern from a previous issue. Can you help me find it?

For a pattern from the last six months, you can buy a print copy of the magazine here. For older patterns, you can buy a digital version of the magazine. If it’s been more than six months since publication, some designers choose to self-publish their patterns, so do check out their own websites. 

I found a mistake in one of your patterns. How can I let you know?

Oops! We apologise for the error. Please send an email to simplyknitting@ourmedia.co.uk and we’ll publish a correction in our online errata section here. 

I have some suggestions. How can I get them to you?

We love to hear from our readers, so please email us at simplyknitting@ourmedia.co.uk. 

Where can I find the pattern for an old cover kit?

Many of our cover gift patterns are now available online – you can find the full list below. If you can’t see the one you need you should be able to find it in a digital issue of the magazine. 

The Knitter FAQ

Everything you need to know about The Knitter magazine! We know you have lots of questions and we’ve tried to answer the most frequently asked ones here. If we’ve missed out something you need to know, email us at theknitter@ourmedia.co.uk. 

What is The Knitter?

The Knitter is the premier magazine for confident knitters who are looking for beautiful, original patterns from the world’s best designers. Each issue of this collectable magazine has gorgeous, inspiring patterns which are aimed at expert knitters and those looking to stretch and improve their skills.  

The designs are supplemented by informative articles from experts around the globe and advice on new yarns and products that are available to enhance their knitting hobby.  

Every month, The Knitter also delivers expert, in-depth Masterclass features which are aimed at learning new techniques and help readers to become more confident, proficient knitters. With its focus on high-quality designs and best-in-class photography, The Knitter is a hugely respected magazine within the knitting community and a must-read for all confident and creative knitters. 

How often does The Knitter come out?

Every four weeks. That means there are 13 regular issues of The Knitter a year. It’s published by Our Media. 

Where can I buy The Knitter?

In the UK, The Knitter is sold in larger supermarkets. A full list of stockists is here. If you can’t find a copy in-store you can order single issues from our subscriptions website. 

Where to find The Knitter worldwide

We ship The Knitter to newsstands around the world. Depending on where you live, there’s a good chance there’ll be a distributor or retailer near you that handles the magazine. Click here for a full list of our stockists. If we don’t supply newsstands directly where you are, you can still buy single issues online. 

How do I get a digital copy of The Knitter?

The Knitter is available as a digital magazine, in the following formats: 

  • Gathered Shop (PDF format, for all devices and computers) 
  • Apple (for iPad and iPhone) 
  • Google (for Android phones and tablets, and computers with the Google Chrome browser) 
  • Zinio (PDF format, for all devices and computers) 

How can I subscribe to The Knitter?

Click here to see our latest offers for UK and overseas subscriptions. 

Or you can call 03330 162 151 (UK, EUR, Rest of World) 

How can I get a back issue of The Knitter?

You can see the back issues we have in stock on our subscriptions website, ourmediashop.com. We keep the last six issues in stock. 

Alternatively, you can purchase a digital copy here. 

My subscription copy is late, what should I do?

If your subscription copy has not arrived, you can contact our Subscriptions Customer Service team and we’ll confirm when your copy was dispatched, check your address is up to date and organise a replacement copy if available. You can manage your address changes and see when your next issue is due in the My Account area of ourmediashop.com. 

My subscription copy arrived damaged, can you replace it?

If your subscription copy has arrived damaged you can contact our Subscriptions Customer Service team to organise a replacement copy if available. 

The gift with my subscription copy is faulty, can you replace it?

Please contact our Subscriptions Customer Service team here who will happily help with your query. 

I have a query on my subscription, who should I contact?

You can find answers to all frequently asked questions on our magazine subscriptions here. 

To contact our subscriptions customer service team just click here and they will be happy to help with your query. 

I’m a publicist – who should I send press releases to?

Send an email to theknitter@ourmedia.co.uk. 

Can I book an advert in The Knitter?

Absolutely! Call our ads team on 0117 476 7315 or email Emily Hayes, Media Sales Executive: emily.hayes@ourmedia.co.uk 

Will you print this feature/review/news story I’ve written?

It would be best if you email us your CV to theknitter@ourmedia.co.uk and some samples of your previous work, plus a pitch for the particular feature/review/news story you’d like to write for us. 

How do I get a job on The Knitter?

Job opportunities on The Knitter are very few and far between – we’re a very tight-knit team (in so many senses!) and people rarely leave. It must be something to do with the general sense of camaraderie or perhaps the sheer volume of yarn and cakes on offer! 

There are other job opportunities within our parent company, Our Media. 

Can I send you my knitting design?

We generally work with a list of established knitting designers, and commission to trends a long way in advance. If you are interested in getting on to our submissions mailing list, please email theknitter@ourmedia.co.uk with your CV and examples of your previous design work. 

I would like to offer you an item for review. How can I do this?

Email theknitter@ourmedia.co.uk with details. 

I’m organising a knitalong/opening a knitting shop/running a knitting workshop. How can I get it mentioned in the magazine?

Email theknitter@ourmedia.co.uk with the details, but please be aware that we receive many requests for events to be covered, and we don’t have space in the magazine for all of them. 

How can I get hold of a pattern from a previous issue?

If it is in the last six months, you can probably buy it from our subscriptions website. 

If it is older than that, you can buy a digital version of the magazine. 

More than six months after publication, some designers choose to self-publish, so do check the designer’s own website, if they have one. We also sell some of our patterns on gatheredshop.com. 

I found a mistake in one of your patterns. How can I let you know?

Thanks for spotting that! Please send an email to theknitter@ourmedia.co.uk. You can find our published corrections here. 

I have some suggestions. How can I get them to you?

We love to hear from our readers, so please email us at theknitter@ourmedia.co.uk.